Cancellation policy

How to Cancel

Customers may cancel their subscription at any time before the next billing date by:

• Canceling in the app: Profile → Subscription → Cancel Subscription
• Logging in at galacticplanner.com and managing the subscription from the account page
• Emailing our support team at hello@galacticplanner.com

Cancellations are only considered valid once confirmation of cancellation is received.

Timing of Cancellation

To avoid being charged for the next billing period, cancellation requests must be submitted before the scheduled renewal date. Customers receive an email reminder 5 days before each renewal with a link to manage their subscription.

• If a cancellation request is received after renewal, the charge will remain valid.
• No refunds are issued for charges processed after renewal.

Effect of Cancellation

Once canceled:

• The subscription will remain active until the end of the current billing period.
• No further charges will be processed after the current term ends.

For annual subscriptions, the full year's calendar and access are delivered upfront. Cancellation prevents future renewals but does not qualify for a refund once access has been delivered.

Automatic Renewals

All subscriptions automatically renew unless canceled prior to the renewal date. This includes the 7-day free trial of AI Enhanced, which converts automatically into a paid subscription unless canceled before the trial ends.

By activating a subscription, the customer acknowledges and agrees to this automatic renewal.

Policy Acceptance

By purchasing or activating a Galactic Planner subscription, the customer confirms they have read, understood, and agreed to this cancellation policy.